Frequently asked questions

Answers to donors' questions about payment, regular donations and the documents you receive.

Donating online

Is the online payment secure?

Yes. Payment takes place on the page of Stripe, our payment provider. Your bank details do not pass through our site.

Which payment methods can I use?

You can pay by card, Apple Pay or Google Pay.

What fees does the association pay on a donation?

Stripe keeps a fee on each online payment, for example €0.39 on a €5 donation.

I have not received the confirmation email

The email arrives within minutes of payment. Please also check your spam folder.

If it is not there, write to us with the date and amount of your donation. Write to us

How does a regular donation work?

The chosen amount is collected automatically on the same date, every year. Each payment is confirmed by email.

How do I stop my regular donation?

The confirmation email contains the “My donation” link. On that page, the “Change or stop my donation” button lets you stop it yourself.

How do I change my bank card?

From the “My donation” page, with the same button. The management page is hosted by Stripe.

How do I change the amount?

Stop the current donation, then make a new donation for the amount you want.

Which documents will I receive?

A confirmation email, within minutes of payment.

Attached to it, a donation acknowledgement in PDF.

I have lost my donation acknowledgement

The “My donation” link in the confirmation email lets you download it again.

Is my donation tax-deductible?

The donation acknowledgement does not entitle you to a tax reduction.

What do you do with my details?

They are used to record your donation, send you your documents and thank you. They are never sold or lent.

Does my name appear on the site?

Only your first name can appear, in the latest donations, if you tick “Show my first name in the latest donations”.

How can I reach you?

Through the form on the Contact page, or by email at contact@semeplante.org. We answer every message.